Terms and conditions


General terms and conditions of the company Cyroline Textil GmbH 1. Area of application 1.1 We carry out your order according to the date of the order currently valid terms and conditions. 1.2 Our currently valid terms and conditions in their current form are written below and you can also find a printversion of them on our website www.cyroline.de via this link. Additonally, you will find the direct link „terms and conditions“ on every page at the lower right edge of this website, which will guide you directly to our terms and conditions. 2. Formation of a contract 2.1 You have the following options to order with us: - On our website (Internet) [www.cyroline.de] - by call - by email 2.2 By ordering the desired goods you agree to a binding offer to conclude a purchase contract. In this case, we are entitled to accept your offer within 14 calendar days by sending an order confirmation by e-mail to you. Only when we have confirmed your offer, your order will be deemed accepted. If you have not received an order confirmation within the said period of 14 calendar days, your offer is rejected. 3. Delivery and shipping 3.1 These terms and conditions apply to deliveries that happen in the area of the Germany. Unless there are conflicting individual rights in the respective countries, the terms and conditions shall also apply for other countries than Germany. Mandatory national state law take precedence over the terms and conditions. 3.2 The standard time of delivery within Germany amounted to 3-5 working days. 3.3 The standard time of delivery outside of Germany amounted to 10-14 working days. 3.4. All of the above information on the delivery and delivery dates are not binding unless they have been explicitly agreed on between us in written form. 3.5. If we are in delay, although we have explicitly agreed upon a delivery date and places you may fix us a grace period, which has to be at least two weeks. In case we should miss this grace period again, you will have the right to rescind from the purchase contract. 3.6. If an item is not in stock anymore and has been labeled as such, the delivery date is to postpone by the usual terms of the pre-delivery of two weeks. 3.7. The delivery of the complete order can be done in several partial deliveries, if this seems reasonable for a speedy settlement and is advantageous for you. In case of a partial delivery, there will be no additional costs for you, we assume in this case of course the additional shipping costs incurred. 3.8 In the event of force majeure or in the event that one of our suppliers default on its obligations and thus we are not able to execute your order, we reserve the right to rescind from the contract. 4. Shipping Costs 4.1. Below you will find everything on information about the area of delivery, countries we deliver to and the corresponding shipping costs. 4.1.1 Federal Republic of Germany: For deliveries within Germany we charge you up to a value of goods of EUR 40.00 incl. VAT a shipping and handling fee of EUR 4.90 incl. VAT. If your order is more than a value of goods of EUR 40.00 incl. VAT, we deliver your order for free within Germany. 4.1.2 Delivery Area Europe: For deliveries in the delivery area "Europe" we will charge you up to value of goods of 150,00 EUR incl. VAT a shipping fee of EUR 10.00 incl. VAT. If your order is more than a value of goods of EUR 150.00 incl. VAT, we deliver your order for free within the stated delivery area „Europe“. The following countries are in the delivery area "Europe" 4.1.3 Delivery Area Worldwide: For deliveries in the delivery area "Worldwide" we will charge you up to a value of goods of EUR 200.00 incl. VAT a shipping fee of EUR 15.00 incl. VAT. If your order is more than a value of goods of EUR 200.00 incl. VAT, we deliver your order for free in the stated delivery area „worldwide“. The following countries are part of the delivery area "Worldwide" 5. Prices: 5.1 All stated prices are inclusive value added taxes of currently 19%. 5.2 Postage and shipping costs are in accordance with the preceding points 4.1.1, 4.1.2. & 4.1.3. calculated. 6. Payment Terms & Payment: 6.1 We accept payment via cash / bank transfer, via PayPal, via credit card (VISA, Mastercard). 6.1.1. When paying via bank transfer / prepayment, we will send you a confirmation of your order by e-mail. In this e-mail you can find all the necessary information to conduct the transfer. In addition, you'll find our account information, and the purpose of the status page of your account. Once we have booked the payment of your order, we will send out the goods to you. From the moment of shipment, you can comfortly check the status of your package from the status page of your account and track the package. 6.1.2. When paying via PayPal we will send you a confirmation of your order by e-mail. In this e-mail you can find all the necessary information for the conduction of the payment. In addition, you will find a direct link to PayPal on the status page of your account. Once we have recognized the payment, we will send out the goods to you. From the moment of shipment, you can comfortly check the status of your package from the status page of your account and track the package. 6.1.3. You can also pay comfortable and safe via credit card in our online shop. We accept MasterCard and Visa. Your credit card is charged immediately. If you send back the goods, the amount will be credited back to your credit card account. 6.1.4. When paying via Giropay or Instant Transfer your account will be debited immediately. You will receive a confirmation of your order via email. If you send back the goods, the amount will be credited back to your account. 7. Warranty and liability 7.1. The warranty is based on the current statutory provisions. 7.2. We have a request for you: Concerning complaints, please add a copy or the bill itself, or a proof of the purchase date. If that is missing the complaint is not invalid, but a delayed processing might happen due to possible identification problems. Nevertheless, we are striving to process incoming complaints immediately. 7.3. Send your complaint to the following address: Cyroline Textil GmbH Kronsforder Allee 126A 23560 Lübeck Germany 7.4. Normal wearout does not establish a warranty right. 8. Retention of title 8.1. Until the payment is completed, all goods delivered remain property of the company Cyroline Textil GmbH. 9. Privacy Policy 9.1. We adhere to the Privacy Policy! 9.2. You agree to the storage, processing and use of personal data by processing your order to us under the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetzt, BDSG). 9.3. The saved personal data will only be shared with the corresponding transportation company in order to dispatch your goods. 9.4. All personal data is handled confidentially. 9.5. We will not disclose your personal data to third parties or other companies! The only exceptions are the respective companies under 9.3. 10. Applicable Law 10.1. For all disputes arising out of or under this agreement, the German law is applied under exclusion of the UN Convention on Contracts for International Sale of Goods (CISG), unless entering mandatory national law. 11. Right of Revocation You can revoke your contract within one month without giving reasons in written form (eg letter, fax, email) or via phone. The period starts soonest at the day after receiving this information, but not prior to the ingress of the goods at your place, and also not before we have entirely fulfilled our lega obligations to inform you about your right of revocation according to § 312c Section 2 BGB in connection with § 1 Sections 1, 2 and 4 BGB-as well as our obligations in accordance with § 312e Section 1 Clause 1 BGB in connection with § 3 BGB Information Regulations. The contract is revoked in time, if you send the goods within this time period. The declaration of revocation hast to be addressed to: By courier, mail or parcel post to: Cyroline Textil GmbH 
 CEO: Sven Diestelow Online returns 
 
 Kronsforder Allee 126A 23560 Lübeck by e-mail: webshop@cyroline.de by fax: +49 451 7 59 55 by phone: +49 451 7 59 44 A right of revocation is not met, if one of the following criteria apply to distance contracts: 1. Distance contracts for the delivery of goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or spoil quickly or whose expiration date has passed 2. Distance contract for the supply of audio and video recordings or software if the delivered data carriers have been unsealed by the consumer Distance contracts for the supply of newspapers, periodicals and magazines Should it be a customer requested custom-made garmet, so the §312d BGB Cancellation and return in distance contracts becomes effective: 
 The right does not apply to distance contracts, whose goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or spoil quickly or whose expiration date has passed. Legal consequences of revocation: If you effectively exercised your right of revocation, both parties have to reimburse the performances and use (e.g. interest) where applicable. You may have the obligation to pay compensation for the lost value, if you can not or not reimburse the received goods in total or only in a declined condition. This regulation also comprises those impairments, which are generated from the normal utilization of the goods. Impairments generated by the examination of the goods – how it would have been possible in a retail shop – are excluded from this obligation. The costumer within Germany must cover the cost of the return if the goods as supplied are in accordance with what was ordered and if the price of the item to be returned does not exceed EUR 40,00 or, if the price of the item is higher, if at the time of cancellation s/he has not yet paid for in in full or made acotractually agreed part payment. In any other case the return is free of charge for you. Obligations to reimburse payments must be fulfilled within 14 days. The period begins for you with the dispatch of your cancellation or the matter, for us with their reception. Our model revocation form can be found here: Click! END OF REVOCATION ADMONITION 12. Final provisions 12.1 If any provision of these terms and conditions be or become invalid, the validity of the remaining provisions shall not be affected. 12.2 The German version of these terms and conditions shall prevail. 13. Supplier Cyroline Textil GmbH 
 CEO Sven Diestelow 
 Kronsforder Allee 126a 
 23560 Lübeck 
 Tel 0451-75944 
 Fax 0451-75955 
 
 Email: webshop@cyroline.de 
 I-Net: http://www.cyroline.de 
 
 Register court: Amtsgericht Lübeck 
 Register number: HRB 9741 HL 
 
 
 Lübeck tax Office tax-No. 2229128891 
 
 sales tax identification number according to § 27 a VAT Tax Act: DE 269 565 772